Events, projects, reporting and fan service. Built for sports & entertainment. Shaped by your team.
@Heyoh which repeat guests should our sales team follow up with this week?
Heyoh replied: Three groups are worth a call this week. I put them on a board with a suggested package for each: Repeat guests: 41 fans, 4+ games, not members; Transferred-ticket guests: 23 returning after a transfer; Group attendees: 12 repeat group leads Board: Membership opportunities.
Where are our sponsorship opportunities this season?
Heyoh replied: $1.24M is open across three areas. The two renewals close soonest: Venue touchpoints: $480K, concourse + gate naming; Fan engagement: $410K, in-game + app; Premium experiences: $350K, suites + club Pipeline updated with owners and next steps.
Which of the next ten home games are tracking ahead on demand?
Heyoh replied: Three games are running well ahead of pace: Oct 25: 94% of capacity, +18 pts vs last year; Nov 1: 88%, +11 pts; Nov 6: 97%, +22 pts Posted the demand chart to #event-ops.
Who should we make a point of welcoming back at tonight's game?
Heyoh replied: 12 fans tonight are worth a hello. Top three: Maya Chen: Sec 112, birthday this week; The Okafor family: first game since 2019; Luis Herrera: 14th game this season Full list is with the guest services leads.
@Heyoh catch me up on this thread before I head down to the floor.
Heyoh replied: Three things changed since 10 AM: Stage deck: about 20 minutes behind; Security walk: moved to 5:15; Doors: still on time at 6 Dev is the contact on the floor.
If tonight goes to overtime, concessions and parking need a heads-up automatically.
Heyoh replied: Done. When the clock enters overtime, this runs: Concessions leads: text to extend service 20 min; Transit partner: shuttle window shifts; Parking staff: hold lot exits open It's on for every home game. Say the word to pause it.
Set up a space for Saturday's doubleheader crew, both shifts.
Heyoh replied: Space is ready: Doubleheader · Saturday. I added 83 people across both shifts: Event ops: 24; Concessions: 41; Guest services: 18 Shift handoff notes live in one channel so nothing gets lost between games.
@Heyoh can you build us a lost-and-found app for the three desks?
Heyoh replied: Ready to try at all three desks. Each item gets: Photo + description: logged in 20 seconds; Where found: section and row; Guest match: texts the guest when it matches a report Tell me what to change after tonight.
What still needs to be connected before the season opener?
Heyoh replied: Ticketing and CRM are synced. One thing is blocking: Point of sale: needs IT approval before concessions data can land I sent the approval request to you and Dana.
Which highlights from tonight are cleared to post?
Heyoh replied: Four clips are cleared to post now: Opening tip: 0:18; Second-half dunk: 0:09; Buzzer beater: 0:12; Crowd reaction: 0:21 Halftime show is held for music rights; fan cam needs a release check.